We’re Here For You — Truly.

Whether you have a question, need help with your order, or simply want to share a little bit about the person or pet you’re honoring, we’re here.

Creating memorial art is tender, sacred work.
You don’t need to navigate it alone.

 

Email Us

📧  Support@intothelightgifts.com

We respond within 24 hours, Monday – Friday.
(If your message is time-sensitive, we usually reply even faster.)

Feel free to reach out for:

• Order questions

• Customization help
  

• Shipping or delivery updates
  

• Special requests
  

• Urgent memorial timelines
  

Or anything else you need!

Support Hours

Monday – Friday: 9am – 5pm PST
Weekends: We check email lightly, especially for time-sensitive memorial needs.

If you’re reaching out during a difficult moment, know that we read every message with care.

 

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 If You’re Asking About an Order

To help us support you quickly, please include:

• Your order number
  

• The name on the order
  

• Any details we should know
  
  

This allows us to help you sooner. 

 

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If You Need Something Urgently

We understand that memorials, celebrations of life, and ceremonies sometimes happen quickly.

If you need your digital artwork fast —
email us with the subject line “URGENT.”
We’ll do everything we can to prioritize your request.

 

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Share a Memory (Optional, Always Welcome)

Some people like to tell us a bit about the loved one or pet we're honoring.
A story, a moment, a personality trait, a sparkle in their soul.

You never have to share anything — but if you want to, we honor every word.

It helps us hold their light as we customize your piece.

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 We’re Grateful You’re Here

Thank you for trusting us with something so meaningful.
If you need support at any step, just reach out.
We’re here, and we’ll walk through this with you.