Into the LightInto the Light

Damaged in Transit

Report a damaged order

Damages in transit are rare, but they do happen — and we'll make it right. Share a few photos and details below, and we'll either reprint or refund your order.

Tell us what arrived

Photos of both the item and the outer packaging help us investigate with our print partner and get a replacement moving the same day.

Please include at least one photo of the damaged item and one of the outer box, if you still have it. Up to 6 photos, 6 MB each.

We're always happy to either reprint or refund an order that arrives damaged. We reply within 24 hours, Monday–Friday.