FAQ
Into The Light Frequently Asked Questions
Creating art to honor someone you love is a tender journey. We've gathered the most common questions here to help you feel supported every step of the way. If you need anything more, please reach out — we are here for you.
About Your Artwork
What is a Light Blueprint?
A Light Blueprint is our signature personalized artwork, created to honor someone precious to you. Choose the Blueprint that feels most like their essence, then gently personalize it with their name, dates, and a quote or message that holds meaning.
Will I receive a proof?
Yes. Every Light Blueprint includes a complimentary digital proof, emailed to you within 48 hours of placing your order.
We want you to feel completely at peace, so you are welcome to request unlimited revisions before your artwork is printed.
Altar Art is not customized, so it moves directly into production and does not include a proof.
Can I make changes after ordering?
Yes. For Light Blueprints, changes can be made during the proof stage.
Once you have approved your proof — or once an Altar Art order has entered production — changes may no longer be possible.
Process & Timeline
How long will my order take?
Light Blueprints
- Your proof is emailed within 48 hours.
- Once you approve it, your artwork typically ships within 72 hours.
Altar Art
- Production begins within 48 hours of your order.
- Your artwork typically ships within 72 hours after production begins.
Shipping time depends on the delivery method you choose at checkout.
Orders, Returns & Support
How do I contact you if I need help?
You can reach us anytime through our contact form. Whether you need help customizing your piece, want to share more about your loved one, or simply have a question, we're here. It is an honor to create this with you.
Shipping & Special Requests
Do you ship internationally?
We are launching with shipping within the United States. If you need an order sent outside the US, please reach out to us directly — we would be honored to coordinate individual international shipping for you.
What if I need a size, material, or option that isn't listed?
If you are looking for something specific that is not available on the site, please contact us. We would be honored to fulfill your request and create something truly meaningful for you.
Reach us anytime through our contact form.
Does overnight shipping include production time?
Overnight shipping refers only to the shipping speed once your order leaves our studio. Because every piece is made on demand to order, you will still need to allow for production time before it ships. Light Blueprints ship after your proof is approved; Altar Art ships after production begins.
Can you ship to a P.O. Box?
In most cases we can ship to P.O. Box addresses through postal carriers. However, couriers like FedEx, UPS and DPD cannot deliver to P.O. Boxes, and framed prints or canvases are often too large to fit. If you are unsure, use a physical address at checkout or contact us.
What if my order arrives damaged?
Damages in transit are rare but can happen. Please use our damage report form, where you can upload photos of the damaged item and packaging along with your order number and packing details. That helps us investigate the cause and find a suitable solution as soon as possible. We are always happy to either reprint or refund an order that arrives damaged.
How do I track my order?
When your product ships, we will email you a tracking link. You can also look up your order anytime at intothelightgifts.com/orders/lookup.