Returns & Cancellation Policy
A Clear, Compassionate Guide to Returns, Revisions & Cancellations
Thank you for trusting us with something so sacred. We know memorial art carries deep meaning, and we treat each piece with care, respect, and clarity.
Below is everything you need to know about returns, cancellations, and what happens if something goes wrong.
Custom Artwork Is Non-Returnable
Because every memorial piece is personalized using your chosen Light Blueprint, your loved one’s name, dates, and quote, we are unable to accept returns or exchanges once your artwork has been customized.
Each piece is made uniquely for you.
But—your peace matters. If anything feels off, we are always here to help.
Unlimited Revisions Included
We want your memorial art to feel exactly right.
You receive unlimited revisions during the proof stage. We will keep refining your piece until it feels like the truest expression of your loved one’s light.
This ensures you’re fully in love with your artwork before anything is printed or delivered.
Cancellations
Before customization begins
You may cancel your order before our artist begins working on your Light Blueprint. If you change your mind quickly after ordering, just email us — we’ll take care of it.
After customization has begun
Once our artist starts personalizing your piece, a cancellation may not be possible because time and design work have already begun.
However, we understand this is tender work — if you’re unsure or something major has shifted, reach out. We’ll support you the best we can.
After proof approval
Once you approve your proof, your artwork goes into printing or finalization. At this stage, cancellations and changes are not possible, as production has already begun.
If There’s a Mistake
If the mistake is ours
We fix it immediately at no cost. This includes spelling, dates, formatting, or design errors on our end.
If the information submitted was incorrect
We offer low-cost adjustments if the error came from the information provided during ordering.
We know how painful it is to see a name or date wrong — we will help you gently and respectfully.
Damaged, Lost, or Incorrect Orders
Damaged During Shipping
If your print arrives damaged (even slightly), we replace it right away. No stress, no hassle. You already have enough on your heart.
Lost Packages
If your package is lost in transit or tracking never updates, we will send a replacement.
Incorrect Print
If the printed piece does not match your approved proof, we fix it immediately.
Your trust and peace are our priority.
Refunds for Shipping Issues
Shipping costs are non-refundable unless an error occurred on our end or your package arrived damaged or incorrect.
If you ever feel unsure or uncomfortable, just email us — we’ll help you navigate it.
Digital Orders
Because digital artwork is delivered instantly and cannot be returned, all digital orders are non-refundable.
But you still receive unlimited revisions before final delivery, and we’ll help with any questions about file formats or printing.
How to Reach Us
If you need help with a return, cancellation, revision, or anything else, email us at:
[your email here]
We’re here to support you, honor your loved one, and make this experience as gentle and clear as possible.